Tagged: Optimizely

I have been exploring Optimizely Forms recently and created a multi-step Customer Support Request Form with File Upload Functionality. 

Let’s get started.

Note: Assuming that you have installed the Forms module. If not, please check out my blog post – 

https://madhuanbalagan.com/optimizely-forms-setup-configuration-and-submission

Creation of Multi-Step Form

• Create a new Form Container in the Forms Tab – named it Customer Support Form.

Step 1: Contact Details

• Let’s create the first step by dragging and dropping the Form Step in the Content Area.

• Quick Edit to fill the Title, Description, and publish the changes.

• Inside the Form Step 1 – Drag and drop the Text elements for the following fields.
  • Name
  • Email
  • Phone

Note: Publish each field to reflect on the Content Area.

Step 2:  Product Details

• Let’s drag and drop the Form Step element like before, and the following fields.
  • Product ID
  • Purchase Date
  • Warranty Status
• Product ID – Created as a Number and checked all validators.

• Purchase Date – Text field with Date Format validation.

• The Step 2 form is ready now.

Step 3:  Issue Description

• Let’s drag and drop the Form Step element like before, and the following fields.
  • Issue Type
  • Issue Description
  • File Upload
  • Submit button
• Issue Type – Selection element options entered manually – could be a datasource as well.

• File Upload – Set the Max Limit and Allowed extensions separated by a comma.

• The Step 3 part is completed and ready to be placed in a landing page.

Form in Landing Page:

• Create a new Standard Page – Customer Support Page.
• Drag and drop the newly created Form into the Content Area.
• Publish the changes.

Testing the Form:

• The new landing page shows in the menu – let’s check it out.

• The File Upload – multiple file selection worked great!

• Let’s submit the form – you could redirect to a specific page if needed.

Form Submissions:

• The submitted records are easy to check by pressing the Form Submissions.

• The records can be exported in any of the following formats. 

• The records are stored forever by default – feel free to change the retention policy as needed for partial and full submissions.

If you prefer watching a video, my quick recording –

Hope this helps.

Happy Optimizing!