Coveo for Sitecore: Index Error Troubleshooting and Resolution

I installed Coveo 5.0.1039.1 on the Sitecore 10.1 instance locally.

After Coveo activation, the indexes weren’t loading and threw an error.

The logs showed ‘The parameter ‘p_ApiKey’ must not be an empty string’ error.

Exception: System.ArgumentException Message: Precondition failed: The parameter 'p_ApiKey' must not be an empty string Parameter name: p_ApiKey Source: Coveo.Framework at Coveo.Framework.CNL.Precondition.RaiseArgumentException(String p_Message, String p_ParameterName) at Coveo.Framework.CNL.Precondition.NotEmpty(String p_Parameter, String p_ParameterName) at Coveo.CloudPlatformClientBase.Communication.CloudPlatformHttpClientFactory.CreateAuthorizedJsonHttpClient(String p_ApiKey) at Coveo.CloudPlatformClientBase.CloudPlatformClient..ctor(CloudPlatformConfiguration p_Configuration, ICloudPlatformHttpClientFactory p_CloudPlatformHttpClientFactory, IPipelineRunnerHandler p_PipelineRunnerHandler, ISerializer p_Serializer, ICoveoSettings p_CoveoSettings, IStaticTTLCacheFactory`2 p_StaticTTLCacheFactory, ICriticalExceptionHandler p_CriticalExceptionHandler) at Coveo.CloudPlatformClientBase.CloudPlatformClient..ctor(CloudPlatformConfiguration p_Configuration) at Coveo.CloudPlatformClientBase.Communication.CloudPlatformClientFactory.GetCloudPlatformClient(CloudPlatformConfiguration p_Configuration) at Coveo.SearchProvider.Licensing.CloudLicenseRetriever.GetCloudLicense() at Coveo.SearchProvider.Licensing.CloudLicenseRetriever.GetLicense(Boolean p_ForceRetrieve) at Coveo.SearchProvider.Licensing.Cloud.LicenseRetriever.GetLicense(Boolean p_ForceRetrieve) at Coveo.SearchProvider.Licensing.LicenseManager.RetrieveLicense(Boolean p_ForceUpdate) at Coveo.SearchProvider.Licensing.LicenseManager.EnsureValidLicense() at Coveo.SearchProvider.Licensing.LicenseManager.GetLicenseInformation() at Coveo.SearchProvider.Rest.SitecoreRestHttpHandler.InitializeLicenseSettings() at Coveo.SearchProvider.Rest.SitecoreRestHttpHandler.OnInitializeSettings() at Coveo.Search.Api.Proxy.ProxyHttpHandler.OnInitialize() at Coveo.Search.Api.Proxy.ProxyHttpHandler.EnsureInitialized() at Coveo.Search.Api.Proxy.ProxyHttpHandler.ProcessRequest(IHttpContext p_Context) at Coveo.SearchProvider.Rest.SitecoreRestHttpHandlerDispatcher.ProcessRequest(HttpContext p_Context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

After researching, came to know there are two API Keys in Coveo.CloudPlatformClient.Custom.config needs to match with Coveo Platform.

1. apiKey
2. searchApiKey

When I logged into the platform, the keys were not visible since it was secure (not sure where I saved it!), decided to create new keys.

1. SearchApiKey

To create the Search API Key, we must ensure the correct permissions are in place.

Ensure that Impersonate -> Allowed is selected to limit the scope of the API Key, which can be selected from the drop-down list.

2. ApiKey

To create the ApiKey, we need to set multiple privileges.

Content Tab:

1. Fields -> Edit
2. Security Identities -> Edit
3. Security Identity Providers -> Edit
4. Sources -> Edit all

Organization Tab:

1. Organization -> Edit

Search Tab:

1. Search Page -> View all

When the keys are created, make sure to save them in a secure place!

It is time to update the new config keys.

Modify the apiKey and secureApiKey values in Coveo.CloudPlatformClient.Custom.config under AppConfig/Include/Coveo folder

Let’s reload Coveo Index Manager and no more errors.

Indexes are loaded and rebuilt successfully. Yay!

Hope this helps.

Happy Sitecoring!

References:
https://docs.coveo.com/en/2484/coveo-for-sitecore-v5/activate-silently#creating-the-api-keys

April 24, 2024

Coveo / Sitecore

Coveo for Sitecore: Troubleshooting and Diagnostics

Coveo’s Diagnostics page is super helpful when troubleshooting any Coveo issues. It is listed in the Coveo Search menu in the Sitecore control panel or can be reached directly with the following url –

https://[CMS Site]/sitecore modules/web/coveo/admin/coveodiagnosticpage.aspx

Coveo for Sitecore components state

This section shows the status of all services related to Coveo. Here is the healthy state, but when it errors it shows the detailed error message

Healthy Component State

Errors in Component State

Coveo for Sitecore version information

It comes in handy for checking Coveo and Sitecore versions and their compatibility.

Current Coveo for Sitecore version: 5.0.1153.1

Current Sitecore version: 10.2.0.6766

Compatibility status: these versions are compatible

Coveo for Sitecore organization information

This section is about the Organization and it is usage details.

Coveo for Sitecore configuration files

Basically shows all Coveo-related config files that are currently loaded in the system.

Coveo for Sitecore published items

It shows if the Coveo-related Sitecore items are published or not, it’s time to publish them 🙂

Coveo for Sitecore Indexing test

This section comes into handy when indexing an item or a path, really helpful when an Item has been published but it’s not available in the Coveo index.

Coveo for Sitecore log viewer

This section is my favorite – I typically use it on Production environments to view the logs when we don’t have access to the server or without logging into the Production servers. We can quickly view the log and troubleshoot the issues.